Usually we ship our orders within 4 business days. However, if we have some crazy promotion, order may take a bit longer to process, please be patient.
Sometimes Royal Mail and DHL information can be incorrect, and packages marked as delivered before they actually arrive. Your package will most likely be delivered within a few days, but it's worth of check with neighbors, ask relatives at home and/or post office for more information.
Our shipping prices are calculated on weight of the package up to 26.99£ to UK, as we do offer FREE UK shipping on all orders over 26.99£. International orders are calculated by DHL weight and destination factors.
Yes we do! We offer Free shipping for UK customers on all orders over 26.99£ Orders with Free Shipping service will be send by Royal Mail 48 service.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed to UK address will take 2-6 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use Royal Mail delivery service for UK shipping and DHL for international shipping
Returns & Refunds
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email our Customer Care by clicking HERE and we’ll take you through the process.
YES! We cooperate only with manufacturers and large trusted distributors to get our products. We can assure anyone that we take every step to make sure that, every sinle item in our store is 100% genuine.
We are here to help! Please contact our Customer Care by clicking HERE and they'll be able to help with any enquiry
We stock over 300 beauty brands. List of all available brands can be found HERE
We are really sorry! We try to keep our stock growing all the time. If you can't find brand which you are interested, please contact our Customer Care by clicking HERE. We might be able to help you what you want
Of course yes! Please contact our Customer Care by clicking HERE with your needs, we'll try do our best!
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
We'll be happy to change the shipping address for your order. Please email our Customer Care team by clicking HERE with your order number and the updated address. Unfotunately we are unable to change address from Domestic to International.
Unfortunately, we are unable to edit the billing address once an order has been placed. Not to worry! It appears that you were able to successfully place your order. As long as your shipping address is correct, you will be able to receive your order!
Yes. We are able to modify your order unless it's not shipped yet. Please contact our Customer Care for help by clicking HERE
We are really sorry to mix up your order. Please contact our Customer Care by clicking HERE with your order and pictures of the products received and our envelope / box. Customer Care will guide you futher. Please note that all order issues must be reported within 14 days of delivery.
Oh no! Please contact our Customer Care by clicking HERE within 14 days of delivery with your order number and a list of the missing products. Please make sure to add photo of the products, you've received. *Discontinued items will be issued store credit for the amount paid.*
Clearpay is payment provider service allowing us to offer customers the ability to make purchases instantly and then pay for them in 4 automatic instalments every 2 weeks.
Eligibility are very simple. All you need is a debit or credit card, to be over 18 years old, and to be a UK resident.
Just shop on Roxie Cosmetics and check out as normal. At checkout, then choose Clearpay payment method. You'll be redirected to Clearpay website to register and provide your payment details. If you've used Clearpay before then you just need to log into your account. Please note, all items must be eligible for Clearpay payment, and basket total value must be over 10.00£.
Clearpay can be used only on purchases made on roxiecosmetics.co.uk website . Clearpay cannot be used as a form of payment for purchases in our brick and mortar store in Plymouth.
Unfortunately no. Clearpay is available only for customers with UK billing address.
All Clearpay customers are required to make their first payment at the time of the purchase. The remaining three payments are deducted automatically every 2 weeks in equal instalments from your payment method. If you want to make additional unscheduled payment before they are due, please log in to Clearpay account to make payment early.
All Clearpay orders are delivered within our standard processing and delivery timeframes. Visit our Shipping Page for more information.
If funds are not available at the time the automatic payment is due, you will be charged 6.00£ late payment fee by Clearpay. An additional 6.00£ fee will be charged if missed payment is not made within 7 days. Late fees will not exceed 25% of the total order.