Dispatch time depends on the availability shown on the product page. Eligible in-stock orders placed before 13:00 on a working day can be dispatched the same day. Other products may show dispatch estimates such as 48 hours, 4–7 working days, 2–3 weeks or 6–12 weeks.

The dispatch estimate is separate from the courier delivery time. For the latest services and charges, see our Shipping Policy.

Yes. Standard UK delivery is free on qualifying orders over £55. This applies to standard/lightweight items and excludes heavy or oversized products such as salon furniture, beauty beds and similar equipment.

Heavy-item delivery is calculated according to the product, size, weight and delivery postcode. Full current prices are listed in our Shipping Policy.

For standard UK parcels, delivery is normally around 2–5 working days after dispatch. Faster services may be available at checkout. Where tracking is available, the details are sent with your dispatch confirmation.

Please remember that a product's stated dispatch or production lead time comes before courier transit time. See Shipping & Delivery for current information.

Large or fragile products may be delivered by specialist large-item, two-person or pallet service. Roxie selects the delivery method according to the item, destination and safest transport option. Pallet delivery may be kerbside or to the nearest accessible delivery point.

Please keep all original packaging and, where applicable, the wooden pallet. If packaging arrives visibly damaged, take clear photographs immediately and report any product damage promptly. See our Shipping Policy and Returns & Warranty Policy.

Delivery availability, timing and cost can vary for remote postcodes, islands and international destinations. Large furniture may also be restricted to specific carrier routes.

If your destination or delivery option is not available at checkout, please contact Customer Care before ordering so we can check the current options and provide a quote where available.

Product pages show the best current estimate for when an item can leave our UK operation. You may see In Stock / Same-Day, 48 Hours, 4–7 Working Days, 2–3 Weeks, 6–12 Weeks or Out of Stock.

For furniture, 2–3 weeks and 6–12 weeks are pre-order or production lead times rather than courier delivery times. Read our Estimated Lead Times Guide before ordering.

2–3 weeks generally means the item is already allocated to an incoming production batch and is available substantially sooner. 6–12 weeks usually applies to made-to-order furniture that must move through production and planned logistics.

These are estimated lead times, not guaranteed delivery dates. See the full explanation on our Lead Times page.

If timing is important, start with Manufakturo Ready to Ship for selected furniture held in UK stock. If you need more choice but cannot wait for the standard made-to-order route, browse Priority Manufacturing for selected faster-production models.

The full range is available in Salon Furniture and Manufakturo.

Custom-made and pre-order furniture can currently be cancelled within 48 hours of purchase without charge. After 48 hours, cancellation fees depend on the production stage: the current Terms & Conditions set out a 20% total fee before production begins and a 40% total deduction once production has started.

Pre-order and custom-made goods are not eligible for standard change-of-mind returns once production has begun, except for verified faults and applicable statutory rights. Please read our Terms & Conditions before ordering.

Check the product dimensions, access route, colour/finish, estimated lead time and delivery requirements before ordering. Make sure doors, stairs, lifts and treatment rooms can accommodate the item.

Once delivered, retain the original packaging and pallet where applicable. If you need help with dimensions, availability or choosing suitable furniture, browse Salon Furniture or contact our team before purchase.

Please contact us immediately if something needs changing. Once an order enters processing, has been allocated, dispatched or placed into production, changes may no longer be possible.

You are responsible for entering a complete and accurate delivery address at checkout. If adding an item is not possible, you may need to place a separate order.

Contact Customer Care as quickly as possible. If the order has not yet entered dispatch processing, we will check whether cancellation is still possible. Once a parcel has been processed or handed to the carrier, it may need to be handled as a return instead.

Pre-order and custom-made furniture has separate cancellation rules, explained in our Terms & Conditions.

Promotional codes must be applied at checkout. We cannot normally add a discount retrospectively after a purchase has been completed. Codes and promotions also cannot be combined unless the specific offer clearly states otherwise.

Please review the promotion before checkout and see our Terms & Conditions for the current rules.

For missing or incorrect items, contact us as soon as possible with your order number and clear photographs of the products and packaging received. If tracking says delivered but you cannot find the parcel, first check any safe place, neighbours and other members of your household.

If you cannot find your order confirmation, check your spam/junk folder and verify the email address used at checkout. For help with any order issue, use our Customer Care form and include your order number.

Eligible standard items can be returned within 30 days from delivery. They must be unused, unassembled and resaleable, with the original packaging, inserts, accessories and manuals. If the order arrived on a pallet, retain the original wooden pallet.

Full conditions are available in our Returns & Warranty Policy.

Contact Customer Care first to obtain return authorisation and instructions. Do not send products directly to the manufacturer. Include your order number and make sure the item is packed securely with all parts and protective materials.

For higher-value returns, use a tracked and appropriately insured service. Start by reading our Returns & Warranty Policy or contacting us.

Non-returnable categories include opened/used cosmetics and beauty products, pre-order goods unless faulty, custom-made/bespoke items, Outlet items, gift cards and certain sanitary, perishable or hazardous products.

This does not remove any applicable statutory rights relating to verified faults. Check the full list before returning anything in our Returns Policy.

You are still responsible for protecting the product safely for transport. Current policy provides for a 10% restocking/repackaging deduction on standard returns that arrive without the original retail packaging/protective materials or required pallet. This deduction does not apply to goods confirmed as faulty under warranty.

If an original pallet required for transport has not been retained, an additional carrier pallet charge may also apply. See Returns & Warranty.

Returns are normally inspected within 5 working days of receipt. Approved refunds are issued to the original payment method within approximately 5–7 business days; your bank may then take additional time to show the funds.

Original delivery charges are not normally refunded. Exchanges are generally used for qualifying manufacturing faults or transit damage rather than standard change-of-mind returns. See Returns & Warranty.

Contact Roxie first and provide your order number, a clear description of the problem and photographs/video showing the issue. Delivery damage should be reported within 7 calendar days under the current policy.

Do not send the product directly to the manufacturer. Use our Contact page and review Warranty & Complaints.

If a malfunction or safety-related issue has been identified and continued use could worsen the fault, cause additional damage or create a safety risk, stop using the product and follow the instructions provided by Roxie.

Continuing to use the item after a fault is reported may affect the assessment of any later damage. Full complaint requirements are set out in Returns & Warranty.

The applicable warranty period is shown on the individual product page. Warranty cover generally applies to verified manufacturing defects, including qualifying electrical component faults.

Examples of exclusions include normal wear and tear, misuse, incorrect assembly, accidental damage, unsuitable maintenance, damage from harsh cleaning chemicals and further damage caused by continuing to use a faulty product. Read the complete Warranty Conditions & Exclusions.

No repair, adjustment, rewiring, component replacement, dismantling or third-party service should be carried out without prior authorisation from Roxie. Unauthorised repair or modification can void the warranty.

If something stops working, contact us first. We can provide troubleshooting guidance or arrange the appropriate authorised service, inspection or collection. See Warranty & Complaints.

We may ask for photographs, video, troubleshooting information or return/collection of the product for assessment. Where a fault is confirmed and accepted, reasonable necessary repair, replacement and approved transport costs are handled in line with the policy.

If no manufacturing fault is found and the issue is caused by misuse, accidental damage, incorrect assembly, unauthorised repair or other excluded causes, return or redelivery costs may be charged. See Returns & Warranty.

Roxie accepts major debit/credit cards and PayPal, with additional eligible payment and finance options including Klarna, Clearpay, Super Payments, PayItMonthly and Dopple/Payl8r. Business finance and leasing options are also available for qualifying commercial customers.

Availability, limits and eligibility vary by provider. Compare current options on our Payments page.

Eligible customers may be offered Klarna, Clearpay or PayPal instalment options at checkout, subject to the relevant provider's status, affordability and approval criteria. Clearpay currently splits eligible purchases into four payments, while PayPal Pay in 3 and Klarna options are subject to their own terms.

Credit should only be used where repayments are affordable. See current warnings and provider information on Payments.

Super offers eligible customers payment and credit options for larger salon purchases. Current Roxie information includes three interest-free monthly payments and longer Super Credit plans of up to 24 months, where interest may apply.

Eligibility is subject to status and provider approval. Read the full explanation on Super Payments or compare all options on Payments & Finance.

Eligible orders may use finance products such as PayItMonthly or Dopple/Payl8r. Current Roxie information presents PayItMonthly as a 12-month 0% option for qualifying purchases, while Dopple/Payl8r offers monthly instalment plans subject to affordability assessment and lender approval.

Finance products and criteria can change, so always check the current details on our Payments page before applying.

Yes. Roxie currently presents commercial finance and leasing options through providers including iwocaPay, Kennet Leasing and Portman Finance. Different providers suit different order values, business types and finance structures.

All business finance is subject to provider criteria, status and approval. Compare the available routes under Business Finance & Leasing.

Roxie sources products through manufacturers and established distributors and sells recognised salon, beauty, nail, haircare and equipment brands. You can browse our current directory on the Brands A–Z page.

If you cannot find a particular brand or product, contact Customer Care and we can check the current range or possible alternatives.

Yes. Our team can help with product choice, dimensions, furniture combinations, availability, delivery timing and general product questions. For salon furniture, it helps to tell us your treatment type, available space, preferred colour/finish, budget and required timeframe.

Browse Salon Furniture, Salon Equipment or contact our team.

Manufakturo is Roxie's signature premium salon furniture range, covering beauty beds, pedicure, nail, reception and hair salon furniture with coordinated named series and salon sets.

Browse the complete Manufakturo collection. If you need furniture quickly, also see Ready to Ship and Priority Manufacturing.

Product images are a visual reference. Screens, lighting, materials, production batches and manufacturer updates can cause small differences in colour or finish. Minor variations do not automatically constitute a manufacturing fault.

Always review the individual product details before ordering. If a specific match is essential for your salon project, contact us before purchase.

Yes. Roxie supplies both retail and professional customers, including salons, clinics and other businesses purchasing furniture and equipment. If you are fitting out a new space or ordering several items, send us your product list and requirements so we can review availability, lead times, delivery and suitable payment options.

Start with Salon Furniture and Salon Equipment, then contact our team for larger-order support.

For larger salon, clinic or multi-item equipment orders, contact us with the products and quantities you are considering. We can review the order and confirm whether a commercial offer is available.

Discount availability depends on the products, quantities and current promotions and is not guaranteed. Use our Contact page to send your planned order.

Yes. Commercial purchases are treated differently from consumer purchases. The consumer 14-day cooling-off right does not apply to business orders, and business returns/faults are handled under Roxie's applicable commercial terms and UK business law.

Please review the Business Customer section of our Terms & Conditions before placing a commercial order.

Roxie Outlet is our Last Chance area for selected clearance products, final pieces, discontinued lines and other reduced stock. Some products may also have a short expiry date or a disclosed cosmetic imperfection.

Many Outlet items are limited and may not be restocked once sold, so always read the individual product description before ordering.

Outlet products are excluded from the standard change-of-mind return policy, and a fault or imperfection clearly disclosed before purchase cannot later be claimed as an undisclosed defect. Applicable statutory rights are not affected.

Discount codes and promotions cannot normally be combined unless the offer says otherwise, and codes cannot usually be added after checkout. See Returns, Terms & Conditions and Outlet.

Yes. Click & Collect is available for eligible online orders from our Plymouth collection point at Unit 16, Sisna Park Road, Plymouth, PL6 7AE. Please place the order online and wait for the collection-ready confirmation before travelling.

The location is a warehouse and collection point rather than a traditional walk-in retail shop. Current collection hours are Monday–Friday, 08:30–16:30. Read more on Our Store & Click and Collect.

Customer Care is available Monday–Friday, 08:00–16:30, excluding bank holidays. Call 020 4600 5274 or use our Contact page. We aim to respond within 24 hours during normal working periods.

For order issues, include your order number. For damage or faults, include clear photographs/video. For salon furniture advice, tell us the products, space, preferred finish, budget and timeframe so we can help more efficiently.