Clear delivery information,
before you order.
Orders are fulfilled from our UK warehouse. Delivery time depends on product availability, delivery method and the type of items in your order. Everything you need to know is explained below.
Check the availability shown on the product page.
The availability status displayed on each product gives you the best indication of when your order is expected to leave our warehouse. Delivery time begins after dispatch.
Unless otherwise arranged, your order may be fulfilled together based on the item with the longest availability period. This means an in-stock product may wait for a pre-order item before the full order is dispatched.
Ordering an item with a longer lead time?
Products showing a longer dispatch estimate may be incoming stock, special-order or made-to-order products. Please check the product page carefully before ordering.
Some pre-order and made-to-order products are ordered specifically for the customer and may be subject to additional cancellation and return conditions. Faulty goods remain subject to your applicable statutory rights. Please review our Terms & Conditions before placing a pre-order.
Standard-size items.
These delivery estimates apply after your order has been dispatched. Orders are dispatched on working days only.
| Service | Delivery after dispatch | Orders £55+ | £25–£55 | Below £25 |
|---|---|---|---|---|
|
Standard Shipping Royal Mail 48 |
2–5 days | FREE | £3.99 | £4.95 |
|
Tracked Shipping Royal Mail Tracked 48 |
2–3 days | £3.50 | £4.99 | £5.99 |
|
Special Delivery Royal Mail Special Delivery |
1 day | £8.50 | £9.99 | £9.99 |
Large products need a different delivery service.
Salon furniture and other bulky items are delivered using specialist parcel, two-person or pallet delivery services. The most suitable service is selected based on the product, weight, dimensions and destination.
| Service | Typical delivery after dispatch | Shipping cost |
|---|---|---|
|
Heavy Item Delivery Specialist courier, two-person or pallet delivery |
Typically 2–4 working days | Postcode-dependent |
We may change the delivery method to a pallet service where this provides safer transportation for fragile or oversized products.
Where a pallet service is used, delivery may be kerbside only. Please make suitable arrangements for moving the item from the delivery point into your premises.
Heavy-item deliveries to Northern Ireland may take up to 3 weeks, depending on the route and carrier availability.
Need delivery somewhere else?
International and offshore delivery availability varies by product, destination and courier restrictions. Please contact Roxie Customer Care before ordering if you require delivery outside our standard UK service area.
Contact us for a delivery quote and estimated timeframe before ordering.
Availability and pricing depend on the destination and products ordered. Please contact our team for the latest shipping options.
A few things worth knowing.
Certain products including nail polish, aerosols, fragrances and aftershaves are subject to carrier restrictions. If an order exceeds permitted limits, we may use an alternative courier or divide the order into more than one parcel.
If a parcel arrives visibly damaged or opened, please refuse the delivery where reasonably possible and contact us immediately. If you accept a damaged parcel, photograph the packaging before opening it and report any missing or damaged products to our team as soon as possible.
Please check your delivery address carefully before completing checkout. If a parcel is returned because an incomplete or incorrect address was supplied, additional delivery or return charges may apply.
If an order is returned because it was not collected from a local delivery office or collection point, a £3.95 return/postage charge may be deducted from the refund. Re-dispatch may require an additional £3.95 postage payment.
We use biodegradable loose-fill together with recyclable protective packaging and recycled-plastic materials wherever suitable.
Additional courier charges.
Courier charges may apply where a delivery cannot be completed because nobody is available to receive it, a delivery is refused or a new delivery attempt is requested.
Still unsure about delivery?
If you are ordering salon furniture, multiple large items or need delivery to a non-standard destination, our team can help before you place your order.
Contact Roxie Customer Care →