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Terms & Conditions

last update 22.05.2024

1.Terms and conditions for website usage

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Roxie Cosmetics relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Roxie Cosmetics Ltd or 'us' or 'we' refers to the owner of the website whose registered office is Unit 16, Sisna Park Road 59, PL6 7AE, Plymouth. Our company registration number is 11768220 registered in England. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

1.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice.

1.2 This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties please do not use website,

1.3 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

1.4 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

1.5 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

1.6 All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

1.7 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

1.8 From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

1.9 Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

2.0 Overall terms

2.1 Roxie selling cosmetics to individual and wholesale orders by only internet

2.2 Condition to accept order by us is to accept terms and conditions

2.3 Orders can be made 24 hours / 7 days except technical breaks

2.4 Prices which are visible on the website are VAT included prices. Shipping prices are not included in above prices

2.5 Promotions in our shop can be used ONLY separately, you should choose which promotion you would like to use and it could be only one.

3.0 Order terms

3.1 Orders can be made only by fill the order form on the website

3.2 To accept order it is required to give us personal details such us: names, address, phone number, email address.

3.3 You are responsible to give us accurate and real personal details.

3.4 Products marked 'Only for Professional use' are available only to trained practitioners who have undertaken formal CPD accredited aesthetics training, in order to process your first order with us we will request proof of this by email and notify you by text. If we are unable to confirm you have attended CPD accredited aesthetics training we will need to cancel your order and issue a refund.

3.5 We reserve the right to CANCEL ORDER in case of :

  • Not accurate and incomplete order form
  • Incomplete personal details needed to post
  • Not receive payment in 5 working days
  • If we do not have a particular product in stock

4.0 Payment terms

4.1 We accept payments made by Pay-Pal

4.2 We accept payments made by Debit / Credit cards: Master Card/ Visa/ Visa Debit/ Visa Electron/ Discover/ American Express/ Maestro

4.3 Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Pay Later 
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

4.4 We accept payments made by Clearpay.

4.5 We accept payments made by iWocaPay.

4.6 We accept payments made by Laybuy.

4.7 We accept payments made by Payl8r.

5.0 Shipping terms

5.1 All our orders will be send by Royal Mail and we will use their services, we offer range of shipping methods to suit your needs :

5.2 Please refer to shipping tab for the latest delivery options.

5.3 We do provide International shipping - Please refer to Shipping tab

5.4 One order could be send in separated packages, as Royal Mail have limited size parcels

5.5 Roxie Cosmetics takes no responsibility for errors in the shipping address, if package will not reach recipent and return to our warehouse, then we will provide full refund for the package minus £3.00 of Admin Return fee (if order send by Royal Mail), in order to re-send package customer will be obliged to re-pay for the shipping fees.

6.0 Complaints / Returns / Cancellations terms

6.1 Complaint are under Consumer Rights Law and You should have 14 calendar days to cancel and return goods for any reason to get refund

6.2 To accept RETURN of goods by us – You need to fill out a RETURN FORM which is included in your order in envelope and send it back to us with goods


6.4 You are always responsible for cost of return shipping, goods should be securely wrapped and packed to make sure there won’t be any damages.

6.5 We won’t refund any money if goods will be returned AFTER 14 Calendar days, we won’t send it again to You.

6.6 If goods will be delivered to us damaged then we won’t refund money and we do not take any responsibility, You should contact Your shipping company to claim damaged parcel

6.7 When goods are returned. You are responsible to provide tracking number/ barcode number/ notification number that goods are delivered to us. Otherwise we won’t refund any money until we’ll receive goods in good condition

6.8 If goods are returned and delivered to us we have right to refund money up to 5 working days

6.9 We do not accept returns for the image / desing of the product changed by manufacturer and it is not updated on the website. If product has the same barcode then returns will not be accepted.

6.10 If Package return to us to as a 'incorrect address' or 'incomplete address' or 'not called for' or 'address gone away' or 'address inacessible' or 'address unknown' 'refused' - the we will refund your money into our Gift Card only.

7.0 Discounts / Promotions terms

7.1 Discount codes available on cannot be combined / if not stated otherwise.

7.2 Customer should choose the best discount code available for specific items.

7.3 We take no responsibility if wrong discount code has been used.

7.4 Discount codes are available thought our loyalty program which cannot be combined too.

7.5 If discount code doesn't work anymore, it means / expired / no longer stock available / not available for specific customer. We are unable to edit orders and apply discount codes.

7.6 If promotion does not specify to add discounted / free product to cart - it will auto add. Please make sure discounted product is added to your cart before checkout. If you will remove that or anyhow it will not be in your cart - we are not liable to provide discounted / free product to you.

7.7 If promotion does state 'Product must be in cart' and you will not add this to the cart, then we are not liable for sending you a discounted / free product.

8.0 Product Images - dislaimer

8.1 Please note that all images of products on our website are for visual reference only and may not accurately represent the actual product.

8.2 Colors, sizes, and other details of the products may vary from the images shown on our website.

8.3 We do our best to provide accurate and up-to-date information about our products, but we cannot guarantee the accuracy of the images shown.

8.4 By using our website and placing an order, you agree that the product images are for visual reference only and that there may be changes to the colors, sizes, and other details of the actual product.

8.5 If you have any questions or concerns about the product images or the accuracy of the information provided, please contact us before placing your order.

By using our website and placing an order, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us before proceeding. Thank you for shopping at Roxie Cosmetics.

9.0 Products dedicated for professionals - disclaimer

9.1 Professional Qualifications: By placing an order for professional products, including cosmetics and salon machines, on Roxie Cosmetics, you acknowledge and agree that the purchased items are intended for professional use only. It is your responsibility to ensure that you possess the required qualifications, certifications, or licenses to use these products in a professional setting.

9.2 Verification of Qualifications: Upon placing an order for professional products, Roxie Cosmetics reserves the right to request proof of your professional qualifications. This may include, but is not limited to, professional certification, license information, or documentation of relevant training. Failure to provide satisfactory evidence of qualifications may result in the cancellation of your order.

9.3 Order Cancellation: Roxie Cosmetics reserves the right to cancel an order for professional products if the customer fails to provide adequate proof of professional qualifications within a specified timeframe. In such cases, any payments made for the cancelled order will be refunded in accordance with our refund policy.

9.4 Disclaimer: Roxie Cosmetics does not assume any liability for the misuse of professional products sold on our platform. It is the customer's responsibility to use these items in accordance with industry standards, regulations, and best practices. Roxie Cosmetics shall not be held liable for any damages, injuries, or losses resulting from improper or unauthorized use of professional products.

9.5 Compliance with Laws: Customers are advised to comply with all applicable laws, regulations, and guidelines related to the use of professional products in their respective jurisdictions. Roxie Cosmetics disclaims any legal responsibility for customer use of professional products in violation of governing laws or regulations.

9.6 By completing your order for professional products on Roxie Cosmetics, you signify your acceptance of these Terms and Conditions. If you have any questions or concerns regarding the use of professional products, please contact our customer service team for assistance.