Born in Plymouth and trusted nationwide, we’ve been proudly serving the UK salon industry since 2016. Join over 80,000 satisfied customers who choose us for our unmatched selection, expert support, and exceptional value.
We operate without physical stores or commission-based selling. This allows us to pass on significant savings directly to you, enhancing your value for money.
Our commitment to sustainability drives us to refurbish and resell returned items through our outlet. This not only reduces waste but also offers you quality products at even lower prices.
We minimize our environmental impact by consolidating shipments of heavy items and delivering them weekly or fortnightly. This approach significantly reduces our carbon footprint, ensuring every delivery is a step toward a greener planet.
Some products show an estimated lead time on their product page. This guide explains what 2–3 weeks and 6–12 weeks mean in practice.
Items with a 2–3 weeks estimate are already in production and reserved for you as a pre-order.
Made step-by-step with exceptional care and hand-finished details. The timeframe reflects the craft and planned logistics.
Yes, within 24 hours of placing your order. After this time, production is already scheduled.
They reflect factors like batch scheduling, finishing and planned transport routes. Made-to-order items require additional steps.
Each unit undergoes multi-point checks: alignment, surface finish, hardware function and safe packaging ahead of dispatch.
Yes — you receive a piece built with care for long-term reliability, with finishes that mass production can’t achieve.
Bielenda Professional Peptide Firming Serum Eye Area
*excluding heavy items such us (furniture, cosmetics chairs, massage beds, etc.).
We Ship Your Products from UK Warehouse.
Order Processing & Fulfilment: Once payment is completed and verified, your order will be processed by our Roxie warehouse system awaiting product fulfillment. The order processing time varies for each order and depends on the ordered items’ availability status shown on the product page. If your ordered items have different availability statuses, you may refer the order processing time of the product with longer availability status in working days as a reference as your order will be processed and shipped out altogether.
You may refer to the following stock status on product page to estimate the processing time.
Made to order products (Dispatch 4-7 working days, Dispatch 2 - 3 weeks, Dispatch 6 - 12 weeks): All customers ordering pre-order products on our website specifically agree upon the following terms and conditions which accompany such orders.
By placing the order for a pre-order product, the customer acknowledges that the product is specifically ordered for them and cannot be cancelled, exchanged or returned (unless faulty). Please refer to full Terms & Conditions
For the latest delivery information please refer to Shipping page.
Please find our current delivery options and pricing below. Please be aware that we ship orders only on business days (Monday to Friday, excluding public holidays). Orders placed on Saturday or Sunday will be dispatched on the following Monday.
We provide a warranty on our furniture, equipment, and electrical devices, typically ranging between 3–24 months, depending on the product.
The exact warranty duration can be found on each product page.
If you’re unsure, please contact us for confirmation before purchase.
General Return Policy:
⚠️ Pre-order and custom-made items are produced specially for you.
They can be cancelled within 48 hours free of charge.
After that, manufacturer and processing fees apply, depending on the production stage.
Once production has started, cancellation is still possible but subject to an additional fee, as outlined in our Terms & Conditions.
Pre-order and custom-made items can only be returned if faulty.
Products returned without original packaging may be subject to a 10% repackaging fee.
Items damaged due to poor packaging may be refused for refund.
Please refer to full return policy.
10,000+ 5-star reviews & counting...
From luxurious cosmetics, trendy accessories to professional salon devices and furniture, our store offers a curated selection of products to help every woman feel confident and beautiful.
Our loyal customers rave about our high-quality products, affordable prices, and exceptional customer service.
Join the thousands of satisfied women who have boosted their beauty routine with Roxie Cosmetics. Shop now and experience the difference for yourself.
