2–3 Weeks
These items are already in production and your order reserves space in the current incoming batch.
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Born in Plymouth and trusted nationwide, we’ve been proudly serving the UK salon industry since 2015. Join over 100,000+ satisfied customers who choose us for our unmatched selection, expert support, and exceptional value.
We operate without physical stores or commission-based selling. This allows us to pass on significant savings directly to you, enhancing your value for money.
Our commitment to sustainability drives us to refurbish and resell returned items through our outlet. This not only reduces waste but also offers you quality products at even lower prices.
We minimize our environmental impact by consolidating shipments of heavy items and delivering them weekly or fortnightly. This approach significantly reduces our carbon footprint, ensuring every delivery is a step toward a greener planet.
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Some products show an estimated lead time on the product page. Here is what 2–3 weeks and 6–12 weeks mean before you order.
These items are already in production and your order reserves space in the current incoming batch.
These pieces are produced specifically within a planned production cycle. The estimate includes manufacturing, finishing, transport and final inspection.
A longer lead time should come with a clear reason. We focus on controlled production, careful handling and transparent information throughout the process.
Yes, within 48 hours of placing your order. After this time, production or allocation may already be scheduled.
Lead times reflect factors such as current production schedules, finishing stages, product configuration and planned transport routes. Made-to-order products require additional production steps.
Products are checked for key elements such as alignment, surface condition, stability, hardware operation and protective packaging before final dispatch.
Made-to-order production allows the furniture to move through planned manufacturing and finishing stages rather than relying solely on long-term warehouse stock.
No. Lead times shown on product pages are estimates and may vary depending on production, configuration, transport, customs or other circumstances outside our direct control.
Bielenda Skin Clinic 10% Niacinamide Normalizing & Smoothing Serum is packed with three active ingredients to help you achieve a revitalized and healthy-looking complexion. Niacinamide molecules regenerate and revitalize the skin, while Alpha Arbutyna, known as natural hydroquinone, evens skin tones, brightens discolouration, and normalises the effect on oily and combination skin. Finally, Lactobionic Acid (PHA) binds and retains water in the epidermis, assists with skin renewal and regeneration, and reduces the thickness of the stratum corneum for a smooth and visibly soft feel.
The results of this serum are evident after just the first use; refreshing and noticeable hydration of the skin. After a month of use, the effects are even greater, with smoothing and softening of the epidermis, reduction of discolouration, unification of colour and a reduction in the visibility of enlarged pores.
*excluding heavy items such us (furniture, cosmetics chairs, massage beds, etc.).
We Ship Your Products from UK Warehouse.
Order Processing & Fulfilment: Once payment is completed and verified, your order will be processed by our Roxie warehouse system awaiting product fulfillment. The order processing time varies for each order and depends on the ordered items’ availability status shown on the product page. If your ordered items have different availability statuses, you may refer the order processing time of the product with longer availability status in working days as a reference as your order will be processed and shipped out altogether.
You may refer to the following stock status on product page to estimate the processing time.
Made to order products (Dispatch 4-7 working days, Dispatch 2 - 3 weeks, Dispatch 6 - 12 weeks): All customers ordering pre-order products on our website specifically agree upon the following terms and conditions which accompany such orders.
By placing the order for a pre-order product, the customer acknowledges that the product is specifically ordered for them and cannot be cancelled, exchanged or returned (unless faulty). Please refer to full Terms & Conditions
For the latest delivery information please refer to Shipping page.
Please find our current delivery options and pricing below. Please be aware that we ship orders only on business days (Monday to Friday, excluding public holidays). Orders placed on Saturday or Sunday will be dispatched on the following Monday.
We provide a warranty on our furniture, equipment, and electrical devices, typically ranging between 3–24 months, depending on the product.
The exact warranty duration can be found on each product page.
If you’re unsure, please contact us for confirmation before purchase.
General Return Policy:
⚠️ Pre-order and custom-made items are produced specially for you.
They can be cancelled within 48 hours free of charge.
After that, manufacturer and processing fees apply, depending on the production stage.
Once production has started, cancellation is still possible but subject to an additional fee, as outlined in our Terms & Conditions.
Pre-order and custom-made items can only be returned if faulty.
Products returned without original packaging may be subject to a 10% repackaging fee.
Items damaged due to poor packaging may be refused for refund.
Please refer to full return policy.
Real customers, real orders and feedback built over more than a decade.
Trusted by beauty professionals and customers across the UK.
More than one million orders dispatched since 2015.
Thousands of reviews across our customer feedback channels.
Customers say they would recommend shopping with us.

10,000+ 5-star reviews & counting...
From luxurious cosmetics, trendy accessories to professional salon devices and furniture, our store offers a curated selection of products to help every woman feel confident and beautiful.
Our loyal customers rave about our high-quality products, affordable prices, and exceptional customer service.
Join the thousands of satisfied women who have boosted their beauty routine with Roxie Cosmetics. Shop now and experience the difference for yourself.