Free UK delivery for orders £40* or more.

*excluding heavy items such us (furniture, cosmetics chairs, massage beds, etc.).

We Ship Your Products from UK Warehouse.

Order Processing & Fulfilment: Once payment is completed and verified, your order will be processed by our Roxie warehouse system awaiting product fulfillment. The order processing time varies for each order and depends on the ordered items’ availability status shown on the product page. If your ordered items have different availability statuses, you may refer the order processing time of the product with longer availability status in working days as a reference as your order will be processed and shipped out altogether.

You may refer to the following stock status on product page to estimate the processing time.

• Dispatch Same-Day up to 13:00.
• Dispatch within 48 hours.
• Dispatch within 4 - 7 working days.
• Dispatch within 2 - 3 weeks.
• Out of stock.
  

Made to order products (Dispatch 4-7 working days, Dispatch 2 - 3 weeks): All customers ordering pre-order products on our website specifically agree upon the following terms and conditions which accompany such orders.

By placing the order for a pre-order product, the customer acknowledges that the product is specifically ordered for them and cannot be cancelled, exchanged or returned (unless faulty). Please refer to full pre-order Terms & Conditions

For the latest delivery information please refer to Shipping page.

Please find our current delivery options and pricing below. Please be aware that we ship orders only on business days (Monday to Friday, excluding public holidays). Orders placed on Saturday or Sunday will be dispatched on the following Monday.

We provide a warranty on our furniture and equipment. The warranty period is typically between 12-24 months; however, the exact duration can be found on the product page for each specific item.

If you are uncertain about the warranty for a particular product, please feel free to ask us for more details.

General Return Policy:

• Our policy lasts 90 days from the delivery date. If 90 days have passed, we can't offer a refund or exchange.
• Items must be unused, in the same condition as received, and in the original packaging. If delivered on a pallet, the wooden pallet must be included (please make sure to retain original packaging of the product and pallet for cooling-off period).

Required Documentation:

• A receipt or proof of purchase is required.
• Do not send items back to the manufacturer.

See full returns policy.